I am REALLY disappointed today. I contacted buycpanel.com to purchase 3 license to start my web hosting business but was faced with many difficulty from rejecting our company credit card to reject us entirely. I waited for their reply until 4AM when they were trying to process our transaction and finally i went to sleep. The next morning was a total disaster.
Their sales support was helpful at first but after problems occurred, they started to be rude to us see for yourself,
Dear Clay Lua, Thank you for your e-mail. I am sorry, due to the risk of your order we can only accept a wire transfer for payment: Send a bank wire transfer accepted both internationally and domestically in the United States: Intermediary Bank: Wells Fargo Bank Intl Bank Location: San Francisco, CA USA SWIFT: WFBIUS6S Beneficiary Bank: First Internet Bank Beneficiary ABA: //FW074014187 Beneficiary Customer: Control Panel Solutions, Inc. Beneficiary Account Number: 300486017 --------------- Highest Regards, Jeff B Support Manager Hi, Its very frustrating on my side. Can i use my Mastercard instead or else i would have to travel very far just to purchase through wire transfer. Thanks, Clay Dear Clay Lua, Thank you for your e-mail. We cannot accept your order. Sorry. Good bye. Thank You, Ranae P -- BuyCPanel Customer Service E-Mail: [email protected] Phone: 877-759-2783 Fax: 877-797-1802 http://www.buycpanel.com Hi Ranae, What do you mean by you don't accept our order? Please verify what is going on? Thanks. Clay hi Ranae , On the other hand, why is our credit card being mark as high risk? What is the risk here when we have the money but couldn't purchase? If you would like us to purchase through wire transfer we CAN do that but do you mean that we have to do that every single month? if this is the case, then yes we will move on and purchase from some other people. We have our own servers and contacts from our local datacenter. But i don't understand the problem here. Please advice. Do you need me to call you personally? Thanks. Lastly, i felt offended and i will definitely file a complain regarding your attitude towards my enquiry on the below statement. "Thank you for your e-mail. We cannot accept your order. Sorry. Good bye" I demand an explanation not a look down statement. Clay Dear Clay Lua, Thank you for your e-mail. you cannot call our business phone is turned off at night. Go ahead and purchase from some other people. The managers decision is final. Thank You, Ranae P -- BuyCPanel Customer Service E-Mail: [email protected] Phone: 877-759-2783 Fax: 877-797-1802 http://www.buycpanel.com
i was shocked and depressed. That's all i can say. USD105 isn't a lot of money to a business and i believe we should at least get a more reasonable sales support since we are the customers and not being treated like this. We were thinking of going with their cpanel admin support as well but looking at their sales support, i guess not. Biggest cpanel reseller doesn't mean you can treat your customer this way. I believe we all have the right to enquiry for a service. If you are dissatisfy with your client enquiring your product, don't answer the support. buycpanel.com is the only exclusive partner of cpanel. Without anywhere to voice out, i decided to write here instead and hopefully people do see what they will be giving to your business. As for us, we move on to purchase directly from cpanel instead.
Hi Clay,
I could not express my frustration further through words, hence, i will give you a call now and share it with you.
Regards,
Derrick.